INNOVATIVE PERFORMANCE PRODUCTIONS LLC

At Innovative Performance Productions, LLC (IPP Music) and our editorial platform You Hit Zero, we believe that feedback from our community is essential to our growth, credibility, and impact. We are committed to transparent, respectful engagement with coaches, athletes, parents, customers, and readers.

How We Receive Feedback

We welcome constructive feedback, questions, concerns, suggestions, and corrections through multiple channels:

• Email: info@ippmusic.com

• Social Media: Direct messages or public comments on our official accounts

• Mail: 17 Sheffield Dr, Windham, NH 03087

We do not accept feedback via phone. Please note that spam, offensive, or commercial solicitations will not be reviewed.

How Feedback is Reviewed and Processed

• All feedback is reviewed by a member of our team.

• If feedback is relevant to published content, business practices, or customer experience, it is promptly forwarded to the appropriate editor, contributor, or manager.

• Suggestions, corrections, or concerns may be discussed internally by the editorial or leadership team.

• Feedback is considered on a case-by-case basis; recurring topics may inform broader editorial or operational decisions.

Response Commitment

• We strive to acknowledge all feedback within 3 business days.

• While we aim to provide a personalized response whenever possible, in some cases feedback may be addressed through general updates, FAQ additions, or public editorial notes.

• Not all suggestions can or will be implemented, but all constructive input is valued and will be considered in good faith.

Escalation and Serious Concerns

• Any feedback involving potential legal, ethical, or policy violations is escalated directly to senior leadership for review and, if warranted, investigation.

• If your concern is of a serious or confidential nature, please specify this in your message and it will be handled with extra discretion.

Public Engagement and Transparency

• We may, at our discretion, share responses to common questions or suggestions through blog posts, policy updates, or public statements to benefit the wider community.

• Feedback that helps correct or improve published content may result in updated articles, editor’s notes, or formal corrections as described in our Corrections Policy.

Ongoing Improvement

IPP Music and You Hit Zero are committed to continuous improvement. We regularly review feedback trends and suggestions to guide our editorial, business, and customer service strategies.